Warranty & Return Policy

Last updated: August 19, 2026

Short version: Pre-orders can be cancelled before shipment for a full refund of the preorder payment. After delivery, Meridian GMT accepts eligible returns within 30 days and provides a 2-year limited hardware warranty. Mandatory EU, UK, and other local consumer rights still apply.

1. Pre-order cancellations

You may cancel a Meridian GMT pre-order any time before the product ships. We will refund the preorder payment to the original payment method. This applies to the $100 Horizon Plus and Latitude Plus deposits. If an advertised shipping date changes materially, we will notify affected customers and give them the choice to keep the order open or cancel for a prompt refund.

2. Returns after delivery

You may request a return within 30 days after delivery. Returned products should be in original condition, include original packaging and accessories, and include proof of purchase. Unless required otherwise by law or approved by Meridian GMT, return shipping costs are the customer's responsibility.

Refunds are issued to the original payment method after we receive and inspect the return. Original outbound shipping charges are not refunded unless the product was defective, damaged in transit, not what you ordered, or applicable law requires a refund.

3. EU and UK withdrawal rights

EU and UK consumers who buy online may cancel within 14 days after delivery without giving a reason. UK customers then have another 14 days to return the goods after telling us they are cancelling. Contact Support@MeridianGMT.com before the deadline. You may have to pay return postage unless Meridian GMT agrees to pay it or applicable law requires otherwise.

For an eligible withdrawal, we refund the standard outbound delivery charge. Any extra paid for faster or premium delivery is not refunded unless the law requires it. You may inspect the product as you would in a shop, but a refund may be reduced if handling beyond that causes a loss in value.

Mandatory rights for faulty, damaged, misdescribed, or non-conforming goods remain available. This policy does not reduce any repair, replacement, price reduction, refund, legal guarantee, or other right that cannot be waived under EU, UK, or national law.

4. California customers

For California purchasers, this page is Meridian GMT's displayed refund and return policy. Eligible returns are accepted within 30 days after delivery under the conditions stated above. The California return-policy notice requirements and any non-waivable consumer remedies remain available where they apply.

5. Limited hardware warranty

Meridian GMT-branded hardware products include a 2-year limited warranty from the delivery date against manufacturing defects and hardware failures under normal consumer use. This warranty is in addition to any statutory consumer rights. Products labeled as fulfilled by a partner may carry product-specific warranty terms from that partner; those terms will be shown before purchase.

6. What is not covered

This warranty does not cover damage resulting from:

  • Accidental damage, misuse, abuse, neglect, or improper installation
  • Unauthorized modifications, disassembly, or repairs
  • Normal wear and tear, cosmetic wear, or consumable parts
  • Use with incompatible hardware, software, power, mounting, or cockpit setups

7. How to start a return or warranty claim

Contact Support@MeridianGMT.com with your order number, the product name, and a short description of the return or warranty issue. For warranty claims, include photos or video showing the problem where possible.

This page is customer policy information, not legal advice. If local mandatory consumer law gives you stronger rights than this policy, those rights apply.

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